Return Policy
Return, Cancellation & Lifetime Warranty Policy – Ghost Defense Co.
Effective Date: June 8, 2025
At Ghost Defense Co., we’re committed to delivering quality products and long-term value. This policy outlines our return, cancellation, and warranty terms to ensure transparency and customer satisfaction.
1. Order Cancellations – 48 Hours
Orders may be cancelled within 48 hours of placement for a full refund.
Cancellation requests must be submitted in writing to [Insert Email] or through our website’s contact form.
After 48 hours, cancellations may be denied or subject to material and administrative costs, particularly for custom or made-to-order items.
2. Return Policy – 30 Days
We accept returns on eligible items within 30 days of delivery.
Eligible Returns:
- Items must be unused, undamaged, and in original packaging.
- Applies to standard, non-custom products only.
- Return requests must include proof of purchase.
Exclusions:
- Custom or made-to-order items
- Final sale or clearance items
- Items showing signs of use, damage, or modification
Return Process:
- Contact us at [email protected] with your order number and reason for return.
- Ship item(s) using a trackable method. Customers are responsible for return shipping unless the item was defective or incorrect.
- A 15% restocking fee may apply.
3. Refunds
Approved refunds are processed within 7–10 business days after the returned item is inspected.
Refunds are issued to the original payment method.
4. Contact Us
Have questions or need help?
Ghost Defense Co.
23204 Hwy 77 Pauls Valley, OK 730756
Email: [email protected]
Phone: 405-207-8544